Return Policy

Thank you for shopping at DineFine! We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your order, we're here to help. Please review our return policy below:

1. Eligibility for Returns:

  • We accept returns on most items within 14 days of delivery. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
  • Some products may be exempt from returns due to hygiene reasons or specific manufacturer policies. Please refer to the product description for any return restrictions.

2. Initiation of Returns:

  • To initiate a return, please contact us at info@dinefine.eu within 14 days of receiving your order. Please provide your order number and details of the item(s) you wish to return.
  • Our customer service team will provide you with a return authorization and instructions on how to proceed with your return.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item(s).
  • Shipping costs are non-refundable, except in cases where the return is due to an error on our part or a defective product.

4. Refund Processing:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If your return is approved, a refund will be processed to your original method of payment within 5-7 business days. Please note that refunds may take additional time to appear in your account depending on your financial institution.

5. Exchanges:

  • We do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, please initiate a return for the unwanted item(s) and place a new order for the desired item(s).

6. Damaged or Defective Items:

  • In the rare event that your order arrives damaged or defective, please contact us immediately. We will work with you to arrange for a replacement or refund, as appropriate.

7. Non-Returnable Items:

  • Certain items are not eligible for returns, including but not limited to:
    • Items that have been used, worn, or washed.
    • Personalized or custom-made products.
    • Clearance or final sale items.

8. Return Address:

  • Please contact us at info@dinefine.eu to obtain the return address and return authorization before shipping your item(s) back to us.

By initiating a return with us, you agree to abide by our return policy as outlined above. If you have any further questions or concerns regarding returns, please don't hesitate to reach out to us. Thank you for choosing DineFine!